Frequently Asked Questions
We specialize in custom cabinetry and millwork for residential and commercial spaces.
Our services include:
- Custom kitchen cabinets
- Bathroom cabinetry
- Closets, wine cellars, and storage solutions
- Commercial millwork and cabinetry
- Design consultation and project management
- Installation services
We serve Vancouver, North Vancouver, West Vancouver, Richmond, Surrey, Coquitlam, Abbotsford, and communities throughout the Lower Mainland and Fraser Valley.
Our services also extend to the Sea to Sky Corridor and other areas across British Columbia and Alberta for larger projects.
We also maintain a time-honoured connection with clients in Japan.
As a family-run company, our reputation is built on every project we complete, making quality and craftsmanship our top priorities. We focus on quality materials, precise construction, and ensuring every piece is tailored to your specific needs and space. This personal approach means we stand behind our work with the kind of attention to detail that only comes from caring about our craft and our clients.
We use high-quality materials tailored to each project, including premium plywood, MDF, solid wood, laminates, and custom finishes. Our team will help you choose the best materials based on your design preferences, durability needs, and budget. All materials are sourced with a focus on quality, functionality, and long-lasting performance.
Custom cabinetry is our specialty. Every project we take on is tailored to the client’s specific space and functional needs. Whether it’s for a kitchen, bathroom, closet, or commercial space, we design and build cabinetry that fits your vision with precision and craftsmanship.
Yes, we offer a wide range of colours, stains, and finishes, and we work closely with you to match the exact look you are envisioning. If you have a specific colour or sample in mind, our team will do their best to replicate it or find the closest possible match to ensure your cabinetry aligns with your design preferences.
You can view our design and manufacturing process here!
Our typical lead time varies depending on the scope of the project and current production schedule. For most custom cabinetry projects, the lead time ranges from 6 to 10 weeks from final approval of designs. We will provide you with a detailed timeline during your consultation.
You don’t need to have plans or drawings before contacting us. Our in-house design team will assist you throughout the entire design process, including creating detailed drawings and plans based on your ideas and space. If you do have any plans, drawings, or inspirational pictures, please share them with us as they can be very helpful for our designers to understand your vision better. However, if you don’t have these, no worries! Our team will guide you from start to finish.
Yes, we can provide detailed working drawings and plans for your project. We do require a retainer of 10% of the project estimate – fully applicable toward your final purchase price – once a client decides to move forward with detailed working plans after the initial consultation.
These comprehensive plans include measurements, specifications, and design details that can be shared with contractors or used for permits if needed.
Yes, we have an in-house team of experienced designers who work closely with our clients from concept to completion. You don’t need to have a builder or designer to work with us – clients are welcome to contact us directly. Our in-house design and project management team can guide you through the entire process from concept and measurements to design, build, and installation. We’re also happy to collaborate with your builder, interior designer, or contractor if you already have one.
While we specialise in custom cabinetry and millwork, countertops are not part of our services. However, we are happy to recommend trusted countertop suppliers and guide you in choosing the right material to complement your cabinetry.
Yes, we can tailor design and material options to align with your budget while maintaining quality and style. Our team will discuss your budget during the design phase to ensure transparency and value.
Our payment structure is as follows:
50% deposit at the time of order confirmation,
40% upon delivery,
10% upon project completion.
If any issues arise after installation, please contact our service team. We’ll schedule a service call to assess and resolve the problem promptly. Our goal is to ensure complete customer satisfaction even after project completion.
Pacific Rim Cabinets provides a 10-year limited warranty against defects in materials and workmanship under normal residential use. Normal wear, misuse, or environmental effects are not covered.